TERMS OF SERVICE AND PRIVACY POLICY
WiseThings Inc. dba Reldro
1. Introduction and Service Description
Founded in 2021, WiseThings Inc. dba Reldro provides unlimited design and creative services for agencies, startups, and marketing teams globally. We offer professional graphics, websites, and video content through subscription and one-time service models, including dedicated designers, branded client portals, and unlimited revisions.
These Terms of Service (“Agreement”) govern your access to and use of all Reldro services, platforms, and related systems (collectively, the “Services”). By accessing or using our Services, you acknowledge that you have read, understood, and agreed to be bound by this Agreement.
Reldro reserves the right to modify these terms at any time. Continued use of our Services after updates constitutes acceptance of the revised terms.
2. Privacy Policy
Our Privacy Policy outlines how we collect, use, and protect your personal data. By using our Services, you consent to the collection and use of information as described herein.
Information We Collect:
Account details (e.g., name, email, company)
Project data (e.g., design briefs, files)
Payment details (processed securely)
Usage data and technical information (e.g., device, IP)
How We Use Your Information:
Deliver and improve our Services
Process transactions
Provide customer support
Ensure platform security
Send communications and updates
Conduct anonymized analytics
Data Security:
We use encryption, secure cloud infrastructure, and authentication protocols to protect data. You are responsible for safeguarding your credentials.
Retention:
Data is retained for as long as necessary to provide services and meet legal obligations. Project files may be deleted six (6) months after account termination.
Your Rights:
You may request access, correction, or deletion of your personal data by contacting us. We comply with all applicable data protection laws.
3. Communication Policy
Reldro responds to customer inquiries within 1–2 business days. Communication channels include email, live chat, and help documentation. Professional conduct is required at all times; abuse toward staff may result in termination of services.
4. Service Access and Account Responsibilities
You must provide accurate account information and maintain the security of your credentials. You are responsible for all activity under your account. Reldro may suspend or terminate access if you violate this Agreement, misuse Services, or act unlawfully.
When your service period ends, all project work stops immediately. It is your responsibility to manage timelines accordingly.
5. Pricing and Payment Policy
Reldro may adjust pricing without notice. Current pricing applies at the time of purchase or renewal.
Service Options:
30-Day Access: Non-renewable short-term access, billed once.
Monthly Subscription: Recurring service requiring a minimum two-month commitment.
Single Projects: One-time purchases for defined scopes of work.
White-Label Services: Optional add-on for agencies using their own branding.
All payments are final and non-refundable, except as required by law. Overdue balances accrue interest at 1.5% monthly or the maximum allowed by law.
Payments may be made via credit card, bank transfer, Wise, PayPal, or other approved methods. Reldro may require updates to your payment method.
6. Project Management and Delivery
You must promptly download all deliverables upon completion. Reldro does not guarantee continued file availability after delivery. You have seven (7) days to request revisions; after this period, requests are at our discretion.
Reldro provides estimated turnaround times but does not guarantee completion dates or SLAs. Delays do not entitle users to refunds or compensation.
Refund and No-Refund Policy (Updated)
Strict No-Refund Policy:
All payments for Services are final, except as explicitly stated in this section. By purchasing, you acknowledge that you have reviewed service descriptions, understand plan differences, and accept that no refunds are generally available.
Try It for a Week Guarantee:
If you are not satisfied with our Services within seven (7) days of your initial purchase:
You may request a refund of 75% of your payment.
This applies only to the first week of your paid service period.
After the first week, all payments are final, and no refunds are available.
To request a refund under this clause, you must contact support@reldro.com
within seven (7) days of purchase.
All Other Refunds:
Beyond the first week, all service payments—30-day access, monthly subscriptions, single projects, and white-label add-ons—are final and non-refundable. Unauthorized chargebacks may result in forfeiture of work ownership and account termination.
Chargebacks or payment disputes result in forfeiture of ownership rights to created works and may trigger legal action.
8. Intellectual Property and Ownership
Upon full payment, you gain ownership of completed designs created during your paid service period. In cases of non-payment or chargeback, all ownership reverts to Reldro.
Licensed assets (e.g., stock elements) remain owned by licensors and are not transferable. Reldro may revoke usage rights for violations of this Agreement.
9. Account Deletion and Data Retention
Accounts and all data are permanently deleted six (6) months after cancellation. Users are solely responsible for downloading and storing all files before termination.
10. Service Usage Guidelines
Project volume and delivery limits depend on your selected plan. Service is designed for short-term and small to mid-scale projects only. Large-scale projects or guaranteed timelines are not supported.
11. White-Label Services
White-label clients may customize portals and domains. Reldro remains the service provider and retains intellectual property rights for unpaid work. Complete anonymity is not guaranteed.
12. Non-Solicitation Policy
You agree not to solicit, hire, or engage any Reldro staff or contractors during service use and for four (4) years thereafter. Violations result in service termination and potential legal remedies, including damages equivalent to twelve months of affected employee compensation.
13. Portfolio and Marketing Rights
Unless a Non-Disclosure Agreement (NDA) is executed, Reldro may display completed works in portfolios and marketing materials. Customer reviews and feedback may be published and edited for clarity without compensation.
14. Service Interruptions and Force Majeure
Reldro is not liable for service interruptions caused by events beyond its control (e.g., natural disasters, cyberattacks, government actions). Services will resume promptly after resolution of such events.
15. Legal Framework and Dispute Resolution
This Agreement shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to conflict of law principles.
Any dispute shall be resolved exclusively in the appropriate state or federal courts located in Wyoming.
Class Action Waiver:
You agree to bring claims only in your individual capacity, not as part of a class or representative action.
Time Limitation:
Claims must be brought within one (1) year of occurrence.
16. Limitation of Liability and Indemnification
Reldro’s total liability shall not exceed fifty dollars ($50 USD) or local equivalent. All services are provided “as is” and “as available.” No warranties, express or implied, are made.
You agree to indemnify and hold harmless Reldro from any claims, damages, or losses arising from your use of the Services.
17. Professional Conduct
Abusive, harassing, or discriminatory behavior toward Reldro staff will result in immediate termination of service without refund and may lead to legal action.
18. Entire Agreement
This document constitutes the entire agreement between you and WiseThings Inc. dba Reldro. It supersedes all prior communications or understandings, written or verbal. Continued use of the Services signifies your acceptance of these terms in full.
19. Contact
For all legal, privacy, or billing matters, please contact us via email at:
legal@reldro.com
privacy@reldro.com
support@reldro.com
By using Reldro’s Services, you affirm that you have read, understood, and agreed to be bound by these Terms of Service and Privacy Policy in their entirety.